Terms & Conditions
Insurance
All guided activities organised
by Mallorca Hiking (Trek and Roll SLU) include civil
liability insurance and accident insurance for
participants (guided activities only; rentals excluded), in accordance with
Spanish regulations.
Participants are strongly
advised to take out their own personal travel insurance covering,
as a minimum: medical expenses, accident or injury, repatriation, cancellation,
curtailment and personal liability. Please ensure your insurance policy covers
the type of activities you are undertaking.
Where applicable, participants
should carry a valid European Health Insurance Card (EHIC). All
participants must carry a valid passport or official ID during
activities.
Cancellation or modification by
Mallorca Hiking
Mallorca Hiking may cancel or
modify an activity due to adverse weather conditions, safety reasons or
other unforeseen circumstances. The final decision regarding safety and
suitability of conditions rests with Mallorca Hiking.
·
If an activity is cancelled, we will first try to reschedule it.
·
If rescheduling is not possible or not accepted, a 50% refund will
be issued.
·
If the activity cannot take place due to ongoing adverse weather, a 50%
refund applies unless otherwise stated.
·
If Mallorca Hiking is unable to provide the activity for any other reason,
a full refund will be issued.
Client cancellation policy
If you wish to cancel a confirmed
activity, the following cancellation charges apply:
· More
than 14 days before the activity: no charge
· Less
than 14 days before the activity: 25%
· Less
than 7 days before the activity: 50%
· Less
than 48 hours before the activity or no-show: 100%
Illness or inability to attend
If you are unable to attend due to
illness, we will attempt to reschedule the activity where possible. If
rescheduling is not possible, you may be able to claim the cost through your
personal insurance. Upon request, we can provide written confirmation that the
activity was cancelled due to illness.
Changes to bookings
If changes to a confirmed activity
require significant administrative work, we reserve the right to charge a reasonable
service fee of up to €50 per person, whether or not the change is
ultimately possible.
If Mallorca Hiking needs to make
changes to an activity, you will be informed as soon as possible and suitable
alternatives will be offered where available.
No refunds are given for unused
services, early departure or no-shows.
Information accuracy
We aim to provide clear, accurate
and up-to-date information on our website. If you notice any errors or
omissions, please let us know so we can correct them promptly.
Liability and participation
Outdoor and adventure activities
involve inherent risks. By participating in our activities, you acknowledge and
accept these risks.
Participants agree to follow all
safety instructions provided by their guide. Failure to do so may result in
exclusion from the activity for safety reasons, without entitlement to a
refund.
Mallorca Hiking is not responsible
for personal loss, damage or injury arising from participation in activities or
related travel, except where liability cannot be excluded under applicable
Spanish law.
Applicable law
These Terms & Conditions are
governed by Spanish law, and any disputes will be subject to the
jurisdiction of the Spanish courts.
